MANAGEDCare Regular Preventative Maintenance

business, Mapping and Technology Services

TEAMZoo.BBQ, Catering and Competitive BBQ Team @ The Canadian National BBQ Championships 30.July.2010 - 01.August.2010

E-Mail: website@jcrconsulting.com Voice: 604.938.1770

MANAGEDCare –

We sell our Technical Services under a Client's MANAGEDCare program, specifically designed for your needs. If you have a computer or network problem, we have the solution.

We have put together a bundle of services, based on your specific needs, and cost them on a one-time, or on-going support basis. Our services may be delivered on-site, remote or by telephone, during Business Hours, After Hours, or as an Emergency Service Call. We will also schedule regular weekly or monthly on-site visits. Scheduled preventative maintenance ensures that your systems will provide maximum performance. We want you to focus on running your business, while as your technical partner, we focus on maintaining your technical resources.

MANAGEDCare is our solution for providing complete support for your business computing infrastructure. By combining HELPDesk, with On-Site, or Remote services, we deliver Preventative Maintenance, Trouble-Shooting, and support. MANAGEDCare is a proactive method for managing and supporting the IT needs of your business, under a simple-cost effective pre-paid subscription basis.

We are interested in reducing our client’s Total Cost of Ownership (TCO), normally associated with managing an IT infrastructure.

What does this mean?

With MANAGEDCare, all of your day to day technology management and support needs will be dealt with in a professional manner. You will have complete “Peace of Mind” knowing that your company now has the resources of a large IT service provider available, in an all inclusive program. As your partner, we take ownership for all of your IT support needs.

Our Program of the following services:

1. Unlimited HELPDesk support:
2. Regular Scheduled Maintenance visits;
3. Onsite Service and Support
4. Remote Monitoring of all computers and servers;

Exactly what do I get for my money?

Unlimited HELPDesk

At our HELPDesk, you will find qualified technical answers, that guide you and your employees through a myriad of problems. Whether it is helping with an application problem, like particular functions in Word or Excel, or Outlook, or a hardware issue, “printing Problems”. we can help.

Regular Scheduled Maintenance Visits

We drop by on a regular basis, weekly, or monthly to proactively maintain your technology systems. The advantage of regular visits is we become more familiar with your technology and business requirements, while improving our ability to prevent problems. Scheduled preventative maintenance helps ensure that your systems provide maximum performance and reliability. By learning about your business and developing a partner relationship, we can assist with developing technology plans for your business.

Onsite Service and Support:

Some things can only be resolved in person, for those situations, there is our onsite service. Qualified engineers can be dispatched to your location within 4 business hours of the call being received. We have an escalation plan every step of the way. If we cannot resolve problems at the help desk, we can engage our remote control technology. If we cannot resolve the problem remotely, we can dispatch an onsite engineer to take care of things in person.

Our MANAGEDCare is a unique offering in the Whistler business market place. This is the first time such a comprehensive, affordable set of services been available to the our clients.

Remote Monitoring of all Hardware and Networks (Optional):

Our remote monitoring software allows us to securely monitor the health of your computers and servers. It will alert us when memory or hard drive space is getting low, or when a system crashes. It will monitor any parameter that we set it up to monitor. When the software detects situations that are beyond normal parameters, it automatically sends a warning to MANAGEDCare Server, thus activating a “ticket”.

Remote monitoring is a very proactive tool that saves you time and money. Remote management technology allows our MANAGEDCare specialists to repair and resolve problems without being onsite - as though they were sitting in front of your computer or server. It also allows us to provide service levels that were previously unattainable. Instead of waiting hours or days, issues can now be resolved in minutes.

Pick what you need from our list, and let's move forward, together!

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